Soul Beach Boutique Hotel & Spa

We had the presidential suite which was lovely and spacious. The location is great as you are just off 5th Ave but it is not noisy within hotel room and you are a short walk away from all main areas in Playa. Staff were friendly and helpful.

GREAT location (off popular 5th Ave) 31 rooms, small enough to be personable yet big enough to offer great service & amenities. All staff extremely personable & attentive. Axel, Alisa, Osvaldo & Juan (overnights) @ Front desk, Martin & Paulina @ Security ERICK @ the rooftop bar Hector, Felix, Aldo, ILario & Janet (Cook) Anna, Rosalia @ Housekeeping Efrain & Julio @ Maintenance. Shout out to all of them, they work well together & polite/personable with Guests. Breakfast hours were fantastic (until NOON every day).

Great location, clean room, comfortable beds, great staff. Fridge in the room and safe box. They kept our luggage for a few hours on the day we left, after checkout, so it was nice for us. They offered bottle of water but only at the reception, if you asked for it, on booking description it’s written as well and we expected to have it daily in our room, so you should know.. 2 steps away from everything you need, probably 5 min walk to the beach. So all in all, it was nice to stay there, last but not least very friendly staff. We were happy with the receptionist who greeted us on our arrival (late night 6th november), he is such a nice guy, friendly and helpful.I don’t remember his name, but the manager of the hotel should be proud of him, and keep an eye on him for a promotion :) Our luggage was delayed, and he was very attentive the first days to help us get it back on time. Greetings to everybody we met there! Will be happily coming back!

The cleaning staff, bartender & security were all great. Special shout out to Diego! Great guy. They all tried to help me with issues at every turn. Thank you

Really in the city center of Playa Del Carmen what made it easy to go to the beach or do some shopping and sightseeing. Also the room was clean and nice.